FAQs


Q: How do I get in touch if I have questions?

A: The easiest way to contact us is via email at info@norbustore.com

 

Q: What is your return policy?

A: We have a 30 day return policy. If you are dissatisfied with your purchase within one month of your purchase, contact us at info@norbustore.com and we will help arrange the return.

 

Q: If I am making a return, where should I send the package?

A: All return should be sent to the following address: 

Norbu Store

Receiving Dept.

807 Airport Access Road – Unit D

Traverse City, MI 49686

 

Q: How long does shipping take? Are the items shipped directly from Nepal?

A: All of our products are stored in our warehouse in Traverse City, Michigan. Shipping is comparable to any other domestic, U.S. based shipping rates.